Publications
Publications
Hwang, S., Kiene, C., Ong, S., and Shaw, A. 2024. Adopting Third-party Bots for Managing Online Communities. Proc. ACM Hum.-Comput. Interact. 8, CSCW1, Article 216 (April 2024), 26 pages. https://doi-org.offcampus.lib.washington.edu/10.1145/3653707
TeBlunthuis, N., Kiene, C., Brown, I., Levi, L. (Alia), McGinnis, N., & Hill, B. M. (2022). No Community Can Do Everything: Why People Participate in Similar Online Communities. Proceedings of the ACM on Human-Computer Interaction: Computer Supported Cooperative Work, 6. https://doi.org/10.1145/3512908
C. Kiene and B. Hill. 2020. Who Uses Bots? A Statistical Analysis of Bot Usage in Moderation Teams. In Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems (CHI EA ’20). Association for Computing Machinery, New York, NY, USA, 1–8. https://doi.org/10.1145/3334480.3382960
C. Kiene, Jialun “Aaron” Jiang, and B. Hill. 2019. “Technological Frames and User Innovation: Exploring Technological Change in Community Moderation Teams.” Proc. ACM Hum.-Comput. Interact. 3, CSCW, Article 44 (November 2019), 23 pages. https://doi.org/10.1145/3359146 PDF
Jialun “Aaron” Jiang, C. Kiene, S. Middler, J. R. Brubaker, and C. Fiesler. 2019. Moderation Challenges in Voice-based Online Communities on Discord. Proc. ACM Hum.-Comput. Interact. 3, CSCW , Article 55 (November 2019), 23 pages. https://doi.org/10.1145/3359157 PDF
C. Kiene, A. Shaw, and B. Hill, “Organizational Culture in Online Group Mergers” in Proceedings of the ACM on Human-Computer Interaction, Vol. 2, CSCW, Article 89, New York, NY, USA, Nov 2018. https://doi.org/10.1145/3274358 PDF
Kiene, C., Monroy-Hernández, A., & Hill, B. M. (2016). Surviving an “Eternal September”: How an online community managed a surge of newcomers. Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems, 1152–1156. https://doi.org/10.1145/2858036.2858356
Kiene, C. (2024) Identity, Legitimacy, and Voice: Understanding Rule Adoption, Compliance, and Evolution in Online Communities. ProQuest
Kiene, C. (2020) Challenges and Adaptations to Technological Change in Online Communities. UW Library
C. Kiene, E. Chandrasekharan, J. Seering, S. Gilbert, S. Jhaver, B. Dosono, A. Jiang, K. Lo, Y. Wohn, B. Dym, and K. Shores, “Volunteer Work: Mapping the Future of Moderation Research.” in CSCW ’19 Companion, Computer Supported Cooperative Work and Social Computing Companion Publication, Nov 2019. https://doi.org/10.1145/3311957.3359443
T. Bipat, B. Hecht, C. Kiene, D. McDonald, M. Zachry, “Navigating the Challenges of Multi-Site Research,” in CSCW 2018, Workshops, New York, NY, USA, Nov 2018. https://doi.org/10.1145/3272973.3273014